Palace Hotel Puncak, Puncak
About the Hotel
Palace Hotel Cipanas is situated in the scenic Puncak Hills, just a 20-minute drive from the renowned Cibodas Botanical Garden and 15 minutes from the Cipanas Presidential Palace. This four-star hotel offers stunning views of Mount Gede, Mount Pangrango, and Kasur Valley, all while providing a contemporary accommodation experience. The hotel combines modern facilities with traditional Sundanese hospitality, making it a notable choice for leisure travelers and business events alike.
Location
Located adjacent to the Presidential Palace in Cipanas, Palace Hotel serves as a convenient base for exploring local attractions like the Cibodas Botanical Garden and Gantole Paralayang. It is easily accessible, just a 1.5-hour drive from Soekarno-Hatta International Airport and 30 minutes from Taman Safari, putting guests within reach of both natural beauty and urban conveniences.
Rooms
The hotel features 192 accommodations, including Superior Rooms, Deluxe Rooms, suites, villas, and townhouses. Spacious Superior and Deluxe Rooms provide modern amenities and either mountain or garden views. For larger families, the three units of villas offer two master bedrooms, while the four two-bedroom townhouses are designed for small groups seeking comfort.
Eat & Drink
Palace Hotel Cipanas offers a culinary journey through its seven restaurants and bars, featuring both Indonesian and international cuisines. Guests can dine at Flamboyan Café or enjoy a unique dining experience at the sky dining venue. The Anthurium Private Lounge serves a selection of hot and cold beverages and snacks daily from 10:00 am to 10:00 pm.
Leisure & Business
The hotel's recreation center is equipped with a swimming pool, children's playground, and fitness center surrounded by lush gardens. For business needs, Palace Hotel Cipanas provides 9 function spaces with modern amenities, flexible room setups, and a dedicated team of event planners to customize any event.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Baggage storage
- Elevator
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness center
- Pool tables
- Archery
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Picnic area/ Tables
- Packed lunches
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Playpen
- Children's pool
- Children's play area
Spa & Leisure
- Outdoor swimming pool
- Karaoke
- Garden area
- BBQ facilities
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Massage
Room features
- Air conditioning
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
The hotel offers nice and spacious rooms but there are discrepancies between the booking photos and reality. The rooms can sometimes have a bad smell and do not come with air conditioning. Prior arrangements are needed for hot water. The service is friendly and attentive, although there are issues with noise from the street and slow service. The location, while attractive for some due to the ample headroom, may not suit tourists looking to explore Puncak. The dining options are acceptable but lack variety and quality compared to the price point. The facilities are satisfactory overall.
The hotel had a spacious and nice room, but there were ants everywhere. The morning disturbances from neighboring areas were a downside. The staff had moments of sincerity and honesty, especially Muhammad Abdul Aziz, but there were issues with certain services being late and dealing with drivers. The location was attractive with a beautiful view and proximity to various tourist spots and dining options. The dining experience lacked variety and was overpriced. The facilities were decent.
The hotel offers clean and comfortable rooms but lacks balconies, facing a noisy road. The staff is kind but needs training in customer care. The location is near restaurants and tourism spots. The dining options are limited but the mountain view atmosphere is enjoyable.
I found the hotel to be conveniently located near various tourist spots like Taman Bunga Nusantara and Presidential Palace. The rooms, particularly the sweet and delux ones, were cozy despite the absence of AC and noise from the motorway. However, the constant noise disturbance was a drawback.
I had a mixed experience at the hotel. While the local menu in the superior twin room was a good option with dishes like Ubi, I was disappointed to find a dead cockroach in the bathroom. The early morning warming exercises in the garden with loud music were a strange touch, but the sincere and honest service, where they even returned my forgotten personal item, left a positive impression.
The hotel has spacious and nicely furnished rooms, but unfortunately, the area where my room was located had a lot of noise from motorcycles and horns, making it hard to sleep. The service was a mix of quick sophistication and needs for improvement in customer care. The location is convenient for some local attractions but far from popular spots. The dining options were somewhat limited, and the facilities were decent.
The hotel offers sweet and deluxe rooms that are spacious and clean. However, the standard rooms are plain and noisy at times. The service needs improvement in terms of customer care and hospitality, and the dining experience could be enhanced with more variety in the menu. The location is favorable for those near restaurants and cafes but may not be ideal for tourists seeking to explore Puncak.
I had a mixed experience at the hotel. While the rooms were clean and tidy with fast Wi-Fi, upgrading to a deluxe room was not worth it. The service was friendly and helpful overall, but some issues like noise from the street affected my stay. The location, though central, was far from popular attractions. The dining options were average, particularly the lack of variety in the breakfast. Despite these drawbacks, I found the facilities to be satisfactory.
My stay at this hotel felt like being trapped and cheated by the price we paid for the room. While the upgrade to a deluxe room happened late, the Superior Standard room till 5.30 pm was not ideal. The service with the kids' parent was a mixed experience, with some workers appearing as thieves trying to overcharge for services but others being friendly and doing their best to assist. The location is a bit far from Puncak's popular attractions, though not too bad for leisure and safari trips. The dining experience lacked variety and was quite average. On the bright side, the hotel facilities were decent.
I found the hotel to be a good option with spacious rooms and nice furniture. However, there were some issues with bad smells, plenty of stain spots on the floor and bed sheet, black mold in the bathroom, and poor wifi connectivity.
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