The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Comfort
“The room was remarkably spacious, providing a perfect environment to relax after a long day.” view full review
Refreshing Pool
“The swimming pool had an ideal temperature, making it a delightful spot to unwind and enjoy the sun.” view full review
Cozy Living Space
“I loved the ample living area in the room, which made it easy to lounge and felt like a home away from home.” view full review
Immaculate Bathrooms
“The bathroom was spotless, and the shower pressure was excellent, providing a rejuvenating experience every time.” view full review
General
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Billiard tables
Archery
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Snack bar
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Playpen
Children's pool
Children's play area
Spa & Leisure
Outdoor swimming pool
Karaoke
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Massage
Room features
Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jl. Raya Cipanas - Puncak,
Puncak,
Indonesia,
West Java
Map view
Jl. Raya Cipanas - Puncak,
Puncak,
Indonesia,
West Java
City landmarks
Farm
YUM Organic Farm
2.6
km
Mall
RAJA FO Cimacan
2.9
km
Jl. Mariwati No.KM
Taman Bunga Nusantara
4.5
km
Garden
Kebun Raya Cibodas
3.2
km
Theme Park
Little Venice Kota Bunga
4.7
km
Sarongge Valley
3.8
km
Jl. Kebun Raya Cibodas
Cibodas Botanical Garden
3.9
km
Jl. Kebun Raya Cibodas
Taman Nasional Gunung Gede Pangrango
4.1
km
Public Building
Cipanas Presidential Palace
4.1
km
Villa Kota Bunga
Kota Bunga
4.7
km
Nearby
Public Building
Cipanas Presidential Palace
320 m
Restaurants
RM Ikan Bakar Teh Yesi
110 m
Jl. Raya Cianjur Bandung Km. 9
Sindanglaya
600 m
Jl. Raya cipanas no. 43-45
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Spacious Rooms
Friendly Service
Room Smell
Lack of Air Conditioning
6.4/10
Nice
Rooms
6.7
Location
7.0
Service
6.6
Dining
5.6
Guest reviews
6.4/10
based on 11 reviews
5.8
5.8/10 based on 193 reviews
John
United Kingdom,
May
2024
6.6/10
The hotel offers nice and spacious rooms but there are discrepancies between the booking photos and reality. The rooms can sometimes have a bad smell and do not come with air conditioning. Prior arrangements are needed for hot water. The service is friendly and attentive, although there are issues with noise from the street and slow service. The location, while attractive for some due to the ample headroom, may not suit tourists looking to explore Puncak. The dining options are acceptable but lack variety and quality compared to the price point. The facilities are satisfactory overall.
Rooms
7.0
The rooms are nice and spacious, but may have a bad smell at times and lack air conditioning. Prior arrangements need to be made for hot water.
Service
7.0
The service is friendly and attentive, showing dedication to guest needs. There are occasional issues with noise and slow service.
Location
6.0
The location has its appeal due to spacious headrooms, but may not be ideal for tourists exploring Puncak.
Dining
6.0
The dining options are decent but could improve in terms of variety and quality compared to the price.
Facilities
7.0
The facilities provided are satisfactory in meeting basic needs.
Spacious Rooms
Room Smell
Bruce
United States,
January
2024
6.6/10
The hotel had a spacious and nice room, but there were ants everywhere. The morning disturbances from neighboring areas were a downside. The staff had moments of sincerity and honesty, especially Muhammad Abdul Aziz, but there were issues with certain services being late and dealing with drivers. The location was attractive with a beautiful view and proximity to various tourist spots and dining options. The dining experience lacked variety and was overpriced. The facilities were decent.
Rooms
7.0
Despite the ants, the room was actually nice and spacious.
Service
6.0
The staff had moments of sincerity and honesty, particularly Muhammad Abdul Aziz, but there were delays and pricing issues with services.
Location
8.0
The high corner location offered a beautiful view near various attractions and dining options.
Dining
5.0
The dining experience had limited varieties and was overpriced.
Facilities
7.0
The facilities were decent.
Tommy
United Kingdom,
January
2024
7.4/10
The hotel offers clean and comfortable rooms but lacks balconies, facing a noisy road. The staff is kind but needs training in customer care. The location is near restaurants and tourism spots. The dining options are limited but the mountain view atmosphere is enjoyable.
Rooms
7.0
The rooms were cleaned but didn't have balconies, facing a noisy road.
Service
6.0
The staff were very kind but need more training in customer care.
Location
9.0
The hotel is near restaurants and popular tourist spots like Taman Bunga Nusantara, Kebun Raya Cibodas, and Cipanas Presidential Palace.
Dining
7.0
The dining options were limited but the mountain view atmosphere enhanced the experience.
Facilities
8.0
The hotel facilities are decent.
Don
United States,
December
2023
7.2/10
I found the hotel to be conveniently located near various tourist spots like Taman Bunga Nusantara and Presidential Palace. The rooms, particularly the sweet and delux ones, were cozy despite the absence of AC and noise from the motorway. However, the constant noise disturbance was a drawback.
Rooms
7.0
The rooms, especially the sweet and delux options, provided a cozy stay despite the lack of AC and noise from the motorway.
Service
7.0
The hotel staff was genuinely helpful, and even after I checked out, they promptly assisted me with my forgotten belongings. However, the service was a bit slow on some fronts.
Location
8.0
The hotel is conveniently located in the heart of the tourist area in Cipanas, offering proximity to major attractions like Presidential Palace and lush scenic views, making it a great spot for explorations.
Dining
6.0
The dining experience was average, with limited options and standard quality, not fully justifying the price point. However, the homemade pastries were a delightful treat.
Facilities
8.0
William
United States,
November
2023
7.4/10
I had a mixed experience at the hotel. While the local menu in the superior twin room was a good option with dishes like Ubi, I was disappointed to find a dead cockroach in the bathroom. The early morning warming exercises in the garden with loud music were a strange touch, but the sincere and honest service, where they even returned my forgotten personal item, left a positive impression.
Rooms
7.0
The room had a good local menu selection but was marred by the presence of a dead cockroach in the bathroom.
Service
9.0
The service was sincere and honest, going above and beyond to return my forgotten personal item.
Location
7.0
The hotel's location near popular tourist spots like Taman Bunga Nusantara and Kebun Raya Cibodas was great for exploring the area, despite being far from some recreational places and facing traffic issues.
Dining
6.0
The dining area, while in a nice open space, had limited options and could be improved.
Facilities
8.0
The hotel had some unique facilities like early morning garden exercises with loud music, though the missing air conditioning and average food taste were minor downsides.
Sincere service
Presence of dead cockroach
Michael
United Kingdom,
September
2023
6.0/10
The hotel has spacious and nicely furnished rooms, but unfortunately, the area where my room was located had a lot of noise from motorcycles and horns, making it hard to sleep. The service was a mix of quick sophistication and needs for improvement in customer care. The location is convenient for some local attractions but far from popular spots. The dining options were somewhat limited, and the facilities were decent.
Rooms
7.0
The room was spacious and had nice furniture.
Service
6.0
The service had quick sophistication but needed more friendliness and training in customer care.
Location
5.0
The hotel is quite close to famous local attractions like Sate Meranggi and the Presidential Palace.
Dining
6.0
The dining options were somewhat limited and could use more variety.
Facilities
6.0
The facilities were decent but could be improved.
Joe
United States,
July
2023
6.6/10
The hotel offers sweet and deluxe rooms that are spacious and clean. However, the standard rooms are plain and noisy at times. The service needs improvement in terms of customer care and hospitality, and the dining experience could be enhanced with more variety in the menu. The location is favorable for those near restaurants and cafes but may not be ideal for tourists seeking to explore Puncak.
Rooms
7.0
The sweet and deluxe rooms were spacious and clean.
Service
5.0
The staff needs more training in customer care and hospitality.
Location
8.0
The hotel is conveniently located near restaurants and cafes.
Dining
6.0
The dining experience was average with room for improvement in menu variety.
Facilities
7.0
The hotel offers room service, car hire, and laundry services.
Mark
United Kingdom,
July
2023
6.6/10
I had a mixed experience at the hotel. While the rooms were clean and tidy with fast Wi-Fi, upgrading to a deluxe room was not worth it. The service was friendly and helpful overall, but some issues like noise from the street affected my stay. The location, though central, was far from popular attractions. The dining options were average, particularly the lack of variety in the breakfast. Despite these drawbacks, I found the facilities to be satisfactory.
Rooms
7.0
My room was clean and tidy, including the bathroom, with fast Wi-Fi.
Service
8.0
The staff was friendly and tried their best to serve guests, but there were some areas that could be improved.
Location
5.0
The hotel is very central, but it's far from the popular attractions in Puncak.
Dining
6.0
The dining experience was average, with limited variety in the food offered.
Facilities
7.0
The facilities were decent, meeting basic needs.
Jessica
United Kingdom,
July
2023
5.8/10
My stay at this hotel felt like being trapped and cheated by the price we paid for the room. While the upgrade to a deluxe room happened late, the Superior Standard room till 5.30 pm was not ideal. The service with the kids' parent was a mixed experience, with some workers appearing as thieves trying to overcharge for services but others being friendly and doing their best to assist. The location is a bit far from Puncak's popular attractions, though not too bad for leisure and safari trips. The dining experience lacked variety and was quite average. On the bright side, the hotel facilities were decent.
Rooms
5.0
The room situation felt like being trapped and cheated by the price we paid. The upgrade to a deluxe room was late.
Service
6.0
The service was a mixed bag - some staff members tried to overcharge, while others were friendly and helpful.
Location
7.0
The location, while not close to popular attractions, was okay for leisure and safari trips.
Dining
5.0
The dining lacked variety and was quite average.
Facilities
7.0
The hotel facilities were decent.
Vincent
United States,
June
2023
5.6/10
I found the hotel to be a good option with spacious rooms and nice furniture. However, there were some issues with bad smells, plenty of stain spots on the floor and bed sheet, black mold in the bathroom, and poor wifi connectivity.
Rooms
6.0
The rooms are spacious with nice furniture, but there were some cleanliness and maintenance issues.
Service
6.0
The staff is friendly, but they need more training in customer care and hospitality.
Location
7.0
The hotel is in a high corner side with a beautiful view. It's slightly removed from tourist areas but close to notable attractions like Sate Meranggi and the Presidential Palace.
Dining
5.0
The dining options were limited and not up to international standards. Prices were high for the quality offered.
Facilities
5.0
The hotel needs to improve its cleanliness and maintenance to provide a better experience to guests.
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